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Design for everyone, for everyday.

Shipping

CHRISTMAS SPECIAL: NEXT DAY COLLECTION
Terms & Conditions
1) Applicable only for products that qualify for Free Express Shipping (FES) and local shipping within Singapore. FES information is stated on each product page.
2) To enjoy the next working day delivery or self-collection service, please opt for "Free Express Shipping" upon checkout. If your basket contains items that do not qualify for Free Express Shipping (FES), you will not be able to opt for this service. If you would like to purchase both non-FES and FES items, we recommend that you make separate orders in order to qualify for FES.
3) Prevailing local shipping charges apply on orders below $75. The next working day delivery or self-collection service is provided by Naiise at no additional cost.
4) Orders must be placed before 3pm GMT +8 in order to be shipped the next working day.
5) This service is valid from today until 21 December 3pm GMT +8.
6) As your order will be dispatched immediately, please note that any changes to your order will only be attended to at our best efforts. If your order has already been shipped, we will not be able to accommodate requests for exchanges of items or cancellation.
 
7) There may a possibility that items run out of stock, or our couriers meet with unexpected delays. In such circumstances, our customer service team will seek to update you at the soonest time possible.
 
8) Naiise reserves the right to amend this promotion at any time. 

Standard Delivery Timings

For an estimate of when you can expect your order to arrive, please refer to the delivery timings stated on each product page. In general, these are the standard delivery timings for various items on our website:

  • Singapore products. 1-2 weeks (Singapore), 3-4 weeks (outside Singapore)
  • Overseas products. 3-4 weeks (Singapore), 5-6 weeks (outside Singapore)
  • Bulk items e.g. furniture, terrariums. Refer to the respective product page(s)

We typically wait for every item in your order before shipping the parcel out, although we may occasionally ship the parcel into separate shipments. 

For overseas orders, kindly allow an additional 2-4 weeks on top of the standard delivery timings.

If you require some items urgently, or have further questions or concerns, do email us at wecare@naiise.com and we'll be happy to assist.

Local (Singapore) Shipping Charges

Shipping Types Spending Shipping Fees
Local Shipping Charge Tier 1 SGD 1.00 - SGD 24.99 SGD 5.00
Local Shipping Charge Tier 2 SGD 25.00 - SGD 49.99 SGD 4.00
Local Shipping Charge Tier 3 SGD 50.00 - SGD 74.99 SGD 3.00
Free Shipping SGD 75.00 and Above FREE 

Self Collection (Within Singapore Only)

We now offer free self-collection services at the following locations:

  • Naiise@Westgate (Westgate Mall #01-30), from 12 p.m. to 9 p.m. daily,
  • Naiise@Cathay (The Cathay, #B1-08), from 12 p.m. to 9 p.m. daily, or
  • Naiise@Central (Clarke Quay Central, #02-23), from 12 p.m. to 9 p.m. daily,
  • Naiise@Orchard Central (Orchard Gateway, #02-02/24), from 12p.m. to 9p.m. daily,
  • Naiise@I12 Katong (I12 Katong, #01-31/32), from 12p.m. to 9p.m. daily.

For orders placed using self-collection as a shipping method, kindly allow at least 1 week for us to consolidate your order and have it transferred to the respective store. Once your order has reached our store, you will receive a text notifying you that it is ready for self-collection.

For more information on how to get to these locations, please visit our Contact page here.

Please kindly note that Naiise is no longer offering Cash On Delivery (COD) option for Self-Collection orders. Prior payment will be required if you choose to do self-collection.

Overseas Shipping

We ship internationally at a flat rate of SGD 30. Due to some limitations, we may not be able to ship certain items such as food and bulky items. If you have any questions about the shipping eligibility of any product, do drop us an email at wecare@naiise.com. Naiise reserves the right to cancel any order or item that does not qualify for flat rate overseas shipping.

Shipping Types Spending Shipping Fees
Local Shipping Charge Tier 1 $1.00 SGD - $24.99 SGD $5.00 SGD
Local Shipping Charge Tier 2 $25.00 SGD - $49.99 SGD $4.00 SGD
Local Shipping Charge Tier 3 $50.00 SGD - $74.99 SGD $3.00 SGD
Free Shipping $75.00 SGD and Above FREE

Naiise.

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