Standard Delivery Timings
For an estimate of when you can expect your order to arrive, please refer to the delivery timings stated on each product page. In general, these are the standard delivery timings for various items on our website:
- Singapore products. 1-2 weeks (Singapore), 3-4 weeks (outside Singapore)
- Overseas products. 3-4 weeks (Singapore), 5-6 weeks (outside Singapore)
- Bulk items e.g. furniture, terrariums. Refer to the respective product page(s)
We typically wait for every item in your order before shipping the parcel out, although we may occasionally ship the parcel into separate shipments.
For overseas orders, kindly allow an additional 2-4 weeks on top of the standard delivery timings.
If you require some items urgently, or have further questions or concerns, do email us at firstname.lastname@example.org and we'll be happy to assist.
Free Express Shipping (FES)
When you order products that are applicable for FES (annotated with a icon), you will be able to receive them within 1-3 working days (for local deliveries and self-collections). For overseas orders, kindly allow an additional 2-4 weeks on top of the local delivery timings.
If your order contains a mix of FES and non-FES products, you will not be able to opt for FES.
As your order will be dispatched immediately, please note that any changes to your order will only be attended to at our best efforts. If your order has already been shipped, we will not be able to accommodate requests for exchanges of items or cancellation.
No additional charges are required on top of our standard shipping charges if you opt for Free Express Shipping upon check out.
Local (Singapore) Shipping Charges
|Shipping Types||Spending||Shipping Fees|
|Local Shipping Charge Tier 1||SGD 1.00 - SGD 24.99||SGD 5.00|
|Local Shipping Charge Tier 2||SGD 25.00 - SGD 49.99||SGD 4.00|
|Local Shipping Charge Tier 3||SGD 50.00 - SGD 74.99||SGD 3.00|
|Free Shipping||SGD 75.00 and Above||FREE|
Self Collection (Within Singapore Only)
We now offer free self-collection services at the following locations:
- Naiise@Westgate (Westgate Mall #01-30), from 12 p.m. to 9 p.m. daily,
- Naiise@Cathay (The Cathay, #B1-08), from 12 p.m. to 9 p.m. daily, or
- Naiise@Central (Clarke Quay Central, #02-23), from 12 p.m. to 9 p.m. daily,
- Naiise@Orchard Central (Orchard Gateway, #02-02/24), from 12p.m. to 9p.m. daily,
- Naiise@Suntec (Suntec City, #01-477/478/479/480), from 12p.m. to 9p.m. daily
- Naiise@I12 Katong (I12 Katong, #01-31/32), from 12p.m. to 9p.m. daily.
For orders placed using self-collection as a shipping method, kindly allow at least 1 week for us to consolidate your order and have it transferred to the respective store. Once your order has reached our store, you will receive a text notifying you that it is ready for self-collection.
For more information on how to get to these locations, please visit our Contact page here.
Please kindly note that Naiise is no longer offering Cash On Delivery (COD) option for Self-Collection orders. Prior payment will be required if you choose to do self-collection.
We ship internationally at a flat rate of SGD 30. Due to some limitations, we may not be able to ship certain items such as food and bulky items. If you have any questions about the shipping eligibility of any product, do drop us an email at email@example.com. Naiise reserves the right to cancel any order or item that does not qualify for flat rate overseas shipping.