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Design for everyone, for everyday.





Terms & Conditions

1) Applicable only for products that qualify for Express Shipping (ES) and local shipping within Singapore. ES information is stated on each product page.

2) To enjoy the 1-3 working days delivery or self-collection service, please opt for "Express Shipping" upon checkout. If your basket contains items that do not qualify for Express Shipping (ES), you will not be able to opt for this service. If you would like to purchase both non-ES and ES items, we recommend that you make separate orders in order to qualify for ES.
3) Prevailing local shipping charges apply on orders below $60. Express Shipping delivery or self-collection service is provided by Naiise at no additional cost.
4) As your order will be dispatched immediately, please note that any changes to your order will only be attended to at our best efforts. If your order has already been shipped, we will not be able to accommodate requests for exchanges of items or cancellation.
5) There may a possibility that items run out of stock, or our couriers meet with unexpected delays. In such circumstances, our customer service team will seek to update you at the soonest time possible.
6) Naiise reserves the right to amend this promotion at any time. 

Standard Delivery Timings

Your order should typically reach you within 1-2 weeks (for local shipping), and 4-8 weeks (for overseas shipping) if all the items in your order are in-stock.

However, some products have to be made to order, or ordered from our overseas suppliers thus shipping times vary by products. If your order consists of any pre-ordered items, please refer to the Estimated Arrival Time indicated on the product page for the estimated timeline. Once all the items in your order have arrived, your order will be dispatched in full to you from our warehouse.

In general, these are the typical arrival time for various items on our website:

  • Singapore products. 2-4 weeks
  • Overseas products. 5-6 weeks
  • Bulky items e.g. furniture, terrariums. Refer to the respective product page(s)

We typically wait for every item in your order before shipping the parcel out, although we may occasionally ship the parcel into separate shipments.

For overseas shipping, kindly allow an additional 2-4 weeks on top of the standard delivery timings.

If you require some items urgently, or have further questions or concerns, do email us at wecare@naiise.com and we'll be happy to assist.


Local (Singapore) Shipping Charges

Shipping Types Spending Shipping Fees
Local Shipping (Below $60) SGD 1.00 - SGD 59.99 SGD 4.00
Free Local Shipping (above $60) SGD 60.00 and Above FREE 

For local shipment, our third-party courier, RoadBull, will contact you directly regarding delivery timing. Alternatively, you can email us at wecare@naiise.com and we will be able to help you out with that.

Self Collection (Within Singapore Only)

We currently offer free self-collection services at the following locations:

  • Naiise@Westgate (Westgate Mall #B1-41), from 12 p.m. to 9 p.m. daily,
  • Naiise@Cathay (The Cathay, #B1-08), from 12 p.m. to 9 p.m. daily,
  • Naiise@Orchard Gateway (Orchard Gateway, #02-02/24), from 12 p.m. to 9 p.m. daily,
  • Naiise@I12 Katong (I12 Katong, #01-31/32), from 12p.m. to 9p.m. daily.
  • Naiise@Shaw (Shaw Centre, #03-02), from 12p.m. to 9p.m. daily.

Once your order has reached our store, you will receive a text notifying you that it is ready for self-collection.

For more information on how to get to these locations, please visit our Contact page here.

Please kindly note that Naiise is no longer offering Cash On Delivery (COD) option for Self-Collection orders. Prior payment will be required if you choose to do self-collection.

Overseas Shipping Charges

Naiise currently ships to all countries, except Russia. At a flat rate of SGD 30, you can get your favourite items on Naiise delivered to your doorstep. Due to some limitations, we may not be able to ship certain items such as food and bulky items. If you have any questions about the shipping eligibility of any product, do drop us an email at wecare@naiise.com. Naiise reserves the right to cancel any order or item that does not qualify for flat rate overseas shipping.

Do note that import tax might be incurred when the parcel reaches your local customs. Payment of import tax is to be made by consumers to their local customs.

Shipping Types Spending Shipping Fees
Local Shipping Charge Tier 1 $1.00 SGD - $24.99 SGD $5.00 SGD
Local Shipping Charge Tier 2 $25.00 SGD - $49.99 SGD $4.00 SGD
Local Shipping Charge Tier 3 $50.00 SGD - $74.99 SGD $3.00 SGD
Free Shipping $75.00 SGD and Above FREE


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