GET YOUR ORDER IN 1-3 DAYS WITH NO ADDITIONAL CHARGES
Standard Delivery Timings
Your order should typically reach you within 1-2 weeks (for local shipping), and 4-8 weeks (for overseas shipping) if all the items in your order are in-stock.
However, some products have to be made to order, or ordered from our overseas suppliers thus shipping times vary by products. If your order consists of any pre-ordered items, please refer to the Estimated Arrival Time indicated on the product page for the estimated timeline. Once all the items in your order have arrived, your order will be dispatched in full to you from our warehouse.
In general, these are the typical arrival time for various items on our website:
- Singapore products. 2-4 weeks
- Overseas products. 5-6 weeks
- Bulky items e.g. furniture, terrariums. Refer to the respective product page(s)
We typically wait for every item in your order before shipping the parcel out, although we may occasionally ship the parcel into separate shipments.
For overseas shipping, kindly allow an additional 2-4 weeks on top of the standard delivery timings.
If you require some items urgently, or have further questions or concerns, do email us at email@example.com and we'll be happy to assist.
Local (Singapore) Shipping Charges
|Shipping Types||Spending||Shipping Fees|
|Local Shipping (Below $60)||SGD 1.00 - SGD 59.99||SGD 4.00|
|Free Local Shipping (above $60)||SGD 60.00 and Above||FREE|
For local shipment, our third-party courier, RoadBull, will contact you directly regarding delivery timing. Alternatively, you can email us at firstname.lastname@example.org and we will be able to help you out with that.
Self Collection (Within Singapore Only)
We currently offer free self-collection services at the following locations:
- Naiise@Westgate (Westgate Mall #B1-41), from 12 p.m. to 9 p.m. daily,
- Naiise@Cathay (The Cathay, #B1-08), from 12 p.m. to 9 p.m. daily,
- Naiise@Orchard Gateway (Orchard Gateway, #02-02/24), from 12 p.m. to 9 p.m. daily,
- Naiise@I12 Katong (I12 Katong, #01-31/32), from 12p.m. to 9p.m. daily.
- Naiise@Shaw (Shaw Centre, #03-02), from 12p.m. to 9p.m. daily.
Once your order has reached our store, you will receive a text notifying you that it is ready for self-collection.
For more information on how to get to these locations, please visit our Contact page here.
Please kindly note that Naiise is no longer offering Cash On Delivery (COD) option for Self-Collection orders. Prior payment will be required if you choose to do self-collection.
Overseas Shipping Charges
Naiise currently ships to all countries, except Russia. At a flat rate of SGD 30, you can get your favourite items on Naiise delivered to your doorstep. Due to some limitations, we may not be able to ship certain items such as food and bulky items. If you have any questions about the shipping eligibility of any product, do drop us an email at email@example.com. Naiise reserves the right to cancel any order or item that does not qualify for flat rate overseas shipping.
Do note that import tax might be incurred when the parcel reaches your local customs. Payment of import tax is to be made by consumers to their local customs.