Standard Delivery Timings
If you require some items urgently, or have further questions or concerns, do email us at firstname.lastname@example.org and we'll be happy to assist.
Local (Singapore) Shipping Charges
|Shipping Types||Spending||Shipping Fees|
|Local Shipping (Below $60)||SGD 1.00 - SGD 59.99||SGD 4.00|
|Free Local Shipping* (above $60)||SGD 60.00 and Above||FREE|
For local shipment, our third-party courier, UrbanFox, will contact you directly regarding delivery timing. UrbanFox's Customer Service hotline can be reached at 6476 7472 (office hour : 9am to 6pm).
You can track the progress of the delivery at https://www.urbanfox.asia/courier-tracking/tracking/ with the tracking code: NS[Your order number] (for example: NS123456)
Alternatively, you can email us at email@example.com and we will be able to assist you with your delivery.
*Please kindly note that additional shipping charges may apply for big and bulky orders which exceed our normal shipping boxes.
Self Collection (Within Singapore Only)
We currently offer free self-collection services at the following locations:
- Naiise@The Cathay (The Cathay, #B1-08), from 12 p.m. to 9 p.m. daily,
- Naiise@I12 Katong (I12 Katong, #01-31/32), from 12p.m. to 9p.m. daily,
- Naiise@The Star Vista (The Star Vista, #01-11), from 12p.m. to 9p.m. daily.
Once your order has reached our store, you will receive a text notifying you that it is ready for self-collection.
For more information on how to get to these locations, please visit our Contact page here.
Overseas Shipping Charges
Naiise currently ships to all countries, except Russia. We work FedEx to safely deliver your order to your doorstep. Due to some limitations, we may not be able to ship certain items such as food and bulky items. If you have any questions about the shipping eligibility of any product, do drop us an email at firstname.lastname@example.org. Naiise reserves the right to cancel any order or item that does not qualify for flat rate overseas shipping.
Overseas shipping restrictions may apply for food, beauty & grooming and bulky items. Should your order is unable to be shipped to your country or requires additional shipping charges, our customer service officer will contact you shortly.
Do note that import tax might be incurred when the parcel reaches your local customs. Payment of import tax is to be made by consumers to their local customs.