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Exchanges & Returns

Exchange & Return Policy (In-store Purchases)

 

Exchanges

We are happy to offer exchanges within 7 days for all items purchased from any Naiise outlets within Singapore if the following conditions are met:

  1. An original receipt is presented within 7 days of purchase, and
  2. Product is in sellable condition with its original packaging, and
  3. Product(s) does/do not fall under non-exchangeable category (refer to list below), and
  4. You are exchanging for something of same or higher value*.

Terms & Conditions

  • *Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
  • Valid for one-time exchange only.
  • If a second exchange needs to be done, customers have to pay SGD4 for standard courier fee ( for delivery).

Non-exchangeable items include:

  • Food
  • Plants (including terrariums)
  • Socks
  • Earrings
  • Inner wear
  • Altered/Customised items
  • Baby products
  • Beauty & Grooming products
  • Pet clothes and accessories
  • Bean bags
  • Sale items
  • Earphones

 

Returns

We are happy to offer returns within 7 days for any defective items that you have purchased at any Naiise outlets within Singapore, if the following conditions are met:

  1. Item purchased has a manufacturing defect, and
  2. An original receipt is presented within 7 days of purchase.

Terms & Conditions

  • The value of returned product(s) will be credited to you in cash.

 

Exchange & Return Policy (Online Purchases)

 

Exchanges

We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased on Naiise.com if the following conditions are met:

  1. Your name and order number must be presented in-store/sent to wecare@naiise.com within 7 days from receipt of delivery/collection, and
  2. Product is in sellable condition with its original packaging, and
  3. Product(s) does/do not fall under non-exchangeable category (refer to list below), and
  4. You are exchanging for something of same or higher value*.

To exchange an item, please bring it to any Naiise outlets within Singapore with the original packaging, or send it back to our SG headquarter at 421 Tagore Industrial Avenue, #01-29 Tagore 8, Singapore 787805.

Terms & Conditions

  • *Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
  • Valid for one-time exchange only.
  • If a second exchange needs to be done, customers have to pay SGD4 for standard courier fee (for delivery).
  • Customers have to bear the cost of shipping products back to our headquarters

Non-exchangeable items include:

  • Food
  • Plants (including terrariums)
  • Socks
  • Earrings
  • Inner wear
  • Altered/Customised items
  • Baby products
  • Beauty & Grooming products
  • Pet clothes and accessories
  • Bean bags
  • Sale items
  • Earphones

 

Returns

We are happy to offer returns within 7 days for any defective items that you have purchased on Naiise.com, if the following conditions are met:

Do send us the following to wecare@naiise.com in order for us to facilitate your return request as our team must first receive and access this:

  1. Photo of the defect(s) within 7 days from receipt of delivery/collection, and
  2. Item purchased has a manufacturing defect or damage caused by delivery.

Terms & Conditions

  • The value of returned product(s) will be credited to you via the same credit card used to make the payment, cash (bank transfer) or store credits, whichever you prefer.

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