Shipping Policy
We will ship out your product(s) within Ready to ship in two days, Delivery in 1-2 days days, although do expect some delays during public holidays and festive periods.
Once shipped, you will receive a Shipping Confirmation email with a tracking link (if applicable) and you should receive your parcel in 3 -5 working days.
To ensure the best experience for you, Naiise Marketplace requires all orders to be shipped to customers within 14 days, unless otherwise agreed by the customer. If an order remains unshipped in 14 days, it will be cancelled and you will receive a full refund. For more information about Naiise Marketplace's shipping policy, click here.
Additional shipping information available for our store:
Returns Policy
Naiise Marketplace guarantees a minimum 7 day return and refund policy (from date of receipt of items) on all orders for products that are wrongly sent, defective or completely different from what was listed. "Change of mind" returns are not allowed. For more information about Naiise Marketplace's Returns policy, click here.
For products from our store, we also offer a return and refund period of Non returnable days from the date of customer receipt of items. Refunds will typically be made directly to you via your credit card in N/A working days. For more information on returns policy exclusion (if any), please refer to "Other Policy" below.
We regret that we are unable to accommodate exchange requests unless stated in "Other Policy" below.
Other Policy
At Mira, we take pride in handcrafting each and every one of our soaps, candles and self-care gift sets with love and care. We believe that natural ingredients are the key to a healthy and beautiful life. Our products are made with premium ingredients sourced from nature, such as essential oils, herbs, botanicals and other natural ingredients. We are passionate about creating high-quality, natural and sustainable products that are good for you, your loved ones and the environment.
We also believe that self-care is essential for a balanced and healthy life. That's why we have curated a range of self-care gift sets that include a combination of our signature soaps, candles, and other natural products to help you relax, rejuvenate and pamper yourself.
Our commitment to sustainability is evident in every aspect of our business, from sourcing ingredients to packaging. We use eco-friendly materials and packaging to ensure that our products are as good for the earth as they are for you.
When you choose our products, you can be sure that you are not just getting a high-quality product but also supporting a brand that is committed to natural, sustainable living.