Frequently Asked Questions
How long will my membership be valid for?
FON membership is a lifetime membership, cause friends are for life!
Awesome! How do I sign up to be a member? Is there a membership fee?
Our membership is free! Simply Create an account on our website to become a member and start earning points for every purchase. If you have already created an account on our website, you are a FON member automatically!
What's my membership ID?
From 28 Oct 2020, we have switched over to a new Loyalty Programmed powered by Smile. You no longer needs a membership ID. Simply log into your account when you visit Naiise.com to enjoy all members' perks!
What should I do if I have any issues logging in?
Don’t panic! Contact us at wecare@naiise.com and we will be able to assist you from there!
I just changed my email address, do I need to update my personal information?
Yes please! Email us at wecare@naiise.com to update any changes of your personal information as any wrong information could cause you to be unidentifiable as our Friend. That might also cause you to be non-eligible for promotions and privileges. We don’t want that to happen to you!
How will I be informed of the promotions?
You can log into your personal membership account at the button on the bottom right for the full list of on going rewards and promotions. Promotions and special privileges will also be notified via email, so do check your inbox for the latest updates.
I still have the old membership card, what should I do with it?
You can still keep your card, however we only require your phone number or email during log-in!
Where can I check my membership status and accumulated spending?
You can check your membership information, FON points and available rewards on our Digital Membership Portal. Simply click on the button on the bottom left and log into your account!