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FAQ - Shopping In Stores

Note: At present we do not operate any long term physical store. The operation of our physical stores are seasonal in nature through Pop-ups and events.

1. Why can’t I find what I saw on the online store at your physical store(s)? 

We do our best to push most products that are on our online store to the offline stores. However, due to the nature of some product availability, such pre-orders or make-on-demand, we are not able to bring them to the physical stores.

2. Where are your stores?

You can find our store listings and their opening hours here when they are in operations.

3. Can I pay by credit cards at your stores?

Yes, you can. Credit card terminals, as well as PayNow and NETS payment option, are available at all of our stores.

4. I would like to buy a particular item for my friend as a gift. If he/she doesn’t like it, can he/she exchange for another item?

Yes, he/she is able to exchange for another item. However, an original receipt must be presented within 30 days from day of purchase and it must still be in sellable condition. For more details, head over to our Exchange/Return Policy.

However, if the return/exchange request is not made on the same day of the original purchase, please kindly contact our Customer Service team at [email protected] before heading down to any of our outlets.

5. I want to get an item but it is not available at the store. Are you able to bring it down to the store for me?

Please check with our retail staff if the item is available for pre-order. If it is possible, we would need you to make an official pre-order with our staff at the store. 

6. If I make a pre-order at your physical store, can I get the order delivered to my place?

It is possible. Do note that for order below $60, standard shipping fees will apply (for deliveries within Singapore). For more details, head over to our Shipping page.

7. Can I call your store(s) to check if the product I want is at that particular store?

Unfortunately, we do not have phone lines at all of our stores at the moment. Contact us at [email protected], and we will assist you from there.

8. Can I reserve an item at your stores and drop by the make a purchase later?

Yes, you can. Simply drop us an email at [email protected] to make the reservation. Please note that our reserved items are typically held for 3 working days. Do let us know should you need to extend that reservation period.

9. Can I request for an item to be transferred from a store to another?

Unfortunately, this service is not available. However, you can place an online order and opt for self-collection of your order at any of our outlets at no shipping charges.

10. Am I able to use my Welcome Code for in-store purchases?

Unfortunately, you are not able to. It is only valid for online purchases.