Frequently Asked Questions
How long will my membership be valid for?
FON membership is a lifetime membership, cause friends are for life!
What's my membership ID?
For members who joined us Sep 2019 onwards, we no longer issue a membership card. For members who joined before Sep 2019, your membership ID would be the number that is stated on your card. For e.g FON - xxxxxx.
What should I do if I have any issues logging in?
Don’t panic! Contact us at firstname.lastname@example.org and we will be able to assist you from there!
I just changed my email address, do I need to update my personal information?
Yes please! Email us at [email protected] to update any changes of your personal information as any wrong information could cause you to be unidentifiable as our Friend. That might also cause you to be non-eligible for promotions and privileges. We don’t want that to happen to you!
How will I be informed of the promotions?
You can log into your personal membership account at naiise.eber.co for the full list of on going rewards and promotions. Promotions and special privileges will also be notified via email, so do check your inbox for the latest updates.
I still have the old membership card, what should I do with it?
You can still keep your card, however we only require your phone number or email during log-in!
Where can I check my membership status and accumulated spending?
You can check your membership information, FON points and available rewards on our Digital Membership Portal. Simply go to naiise.eber.co and log in with your phone number.