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FAQ - Returns/Exchanges

1. If the t-shirt I’ve bought does not fit well, am I able to exchange for a better size?

Yes, you can.

For online purchases, please provide your order number to our Customer Service team via email within 30 days since the day you have received your order, and make sure the item(s) is/are in sellable condition(s).

For in-store purchases, please provide the original receipt to our staff at the same store that you’ve purchased the item(s) from, or to our Customer Service team via email. Please also make sure that item(s) is/are in sellable condition(s).

For more information, find out more here

2. I would like to buy a particular item for my friend as a gift. If he/she doesn’t like it, can he/she exchange for another item?

Yes, he/she is able to exchange for another item. However, an original receipt must be presented within 30 days from day of purchase and it must be in sellable condition. For more details, head over to our Exchange/Return Policy.

3. I just received my online order but it seemed like I have received a defective product. What can I do now?

Do take a photo of the defective product and send it to [email protected]. We will then be able to assist you from there.

4. Is it possible for me to exchange an item that I bought online at your physical store?

Yes, you are able to. Kindly print out your order confirmation email and bring along the item to any of our Naiise outlets for the exchange. Terms and conditions apply.

Read more here.

5. I think you have sent me a wrong item. How should I get hold of the right item?

Please inform us via [email protected] or call our Customer Service hotline at (+65)62668418. We will then assist you with the exchange process. For more details, please head here.

6. If I want to courier an item that I wish to exchange to your warehouse, am I able to do so?

Yes, you can. Kindly attach the original receipt with the item and send it to our warehouse (219 Kallang Bahru Chutex Building #03-00 Singapore 339348). However, you will need to absorb the courier fees.

Should your courier request payment from our end, we will have to reject the parcel.

7. Can I return an item that I have purchased from you?

We could only process your request to return your purchase if the item has a manufacturing defect, and if an original receipt is presented within 30 days of delivery or collection. Please kindly check your items upon collection or receipt.

Please inform us via [email protected] or call our Customer Service hotline at (+65)62668418. We will then assist you with the return process. More information on our Exchange and Return policy can be found here.

8. If I can’t make it for the workshop, am I able to get a refund?

We are only able to refund you if you inform us about your unavailability 1 week or earlier from the workshop date.

However, if you inform us under 1 week from the workshop date, we will not be able to make a refund. It is best that you find a replacement to take over the slot as our workshop instructor would have already purchased and prepared materials for the workshop.